"Dear Shareholders, In early 2020, the COVID-19 pandemic brought untold hardships to the world. Its spread plunged the globe in a deep recession and has changed economies and societies in fundamental ways. Countries and businesses were under enormous pressure to act quickly and decisively, despite having little information to guide their decisions.
"
...OUR DIFFERENCES BY REFLECTING THE DIVERSITY OF THE COMMUNITIES WE SERVE, WHICH HELPS US STAY IN TOUCH WITH THE REALITIES OF ALL MAURITIANS.
WE
DEVELOP...
...TRUSTING RELATIONSHIPS WITH OUR CUSTOMERS BY BEING ATTENTIVE TO THEIR NEEDS AND MAKING SURE EACH INTERACTION WITH THEM IS POSITIVE AND MEANINGFUL.
WE
RECOGNISE...
...THAT WITHOUT MEMBERS OF OUR COMMUNITY, WE WOULD NOT HAVE OUR PLACE IN THIS WORLD. WE PLEDGE TO BUILD MORE INCLUSIVE AND RESILIENT COMMUNITIES, LEAVING NO ONE BEHIND.
WE
BALANCE...
...OUR PRIORITIES IN A WAY THAT PLACES PEOPLE BEFORE PROFIT AND THAT CONTRIBUTES JUSTLY TO THE INTERESTS OF ALL OUR STAKEHOLDERS.
WE
BUILD...
...COLLABORATIVE AND HONEST RELATIONSHIPS WITH OUR EMPLOYEES, PARTNERS AND SUPPLIERS, AND INVEST IN ONE ANOTHER'S SUCCESS TO ACHIEVE MUTUAL GROWTH.
"Having time to reflect on the past year, I feel pride above all else. Even under the circumstances, we were quick to reassess our business models and strategies, aknowledge where we fall short and undertake bold measures unconstrained by the past or by established practices."
Our operating environment, cluster performance, outlook and strategies
Much like the rest of the world, our country and Group’s financial year 2020 was dominated by the direct and indirect impacts of COVID-19. As an organisation operating in five distinct industries, our businesses were exposed to a host of challenging market conditions, shaped by the consumer, economic, cultural and social trends resulting from the pandemic.
Our environment, sustainability journey and CSR strategy
During the mandatory lockdown periods, movements were restricted and activities slowed down, leading to an impressive reduction in air, noise and water pollution in cities across the world. This made it abundantly clear that environmental degradation is driven by our current economic systems.
